Last Updated: July 21, 2026
Williams-Sonoma respects the privacy of its customers and website visitors. This Privacy Policy explains what information we may collect when you visit our online store, place an order, create an account, communicate with us, or interact with our marketing content.
It also describes how that information may be used, disclosed, stored, and protected, as well as the choices that may be available to you.
1. Information We May Collect
The personal information we collect depends on how you use our website and services.
Information Submitted by You
You may provide information when you:
-
Purchase or attempt to purchase a product
-
Register for a customer account
-
Join an email list
-
Submit a contact form
-
Request customer assistance
-
Apply for a return or refund
-
Participate in a promotion or survey
This information may include:
-
Your name
-
Email address
-
Telephone number
-
Shipping and billing addresses
-
Account login details
-
Order and purchase history
-
Customer service communications
-
Product preferences
-
Return or refund information
Payment Information
Payments are handled through authorized third-party payment providers.
We may receive limited transaction information, such as the payment status, payment method, billing name, or partial account identifiers. We generally do not directly store complete payment-card numbers or card security codes on our own systems.
Information Collected Automatically
When you browse or interact with our website, certain technical information may be collected automatically, including:
-
IP address
-
Browser type
-
Device type
-
Operating system
-
Approximate geographic location
-
Referring website
-
Pages and products viewed
-
Date and time of visits
-
Shopping-cart activity
-
Checkout interactions
-
Cookie or advertising identifiers
This information may be collected through cookies, pixels, server logs, tags, and similar technologies.
2. How We Use Personal Information
We may use collected information for the following purposes:
Completing Orders
We use customer information to:
-
Verify and process purchases
-
Arrange order fulfillment
-
Coordinate shipping and delivery
-
Send confirmation emails
-
Provide tracking updates
-
Handle cancellations, returns, and refunds
Providing Customer Service
Information may be used to:
-
Respond to questions
-
Locate customer orders
-
Review delivery concerns
-
Resolve product issues
-
Process return requests
-
Communicate about refunds or replacements
Improving Our Website and Services
We may analyze website activity to:
-
Understand how visitors use the store
-
Improve site performance
-
Personalize certain website features
-
Evaluate product interest
-
Develop better customer experiences
-
Detect technical errors
Protecting the Store and Customers
We may process information to:
-
Prevent unauthorized transactions
-
Detect suspected fraud
-
Protect customer accounts
-
Maintain website security
-
Enforce our store policies
-
Investigate misuse or unlawful activity
Marketing Communications
When permitted by law or when you have provided the required consent, we may use your contact information to send:
-
Product announcements
-
Promotional offers
-
Store updates
-
Discount information
-
Other marketing communications
You may unsubscribe from promotional emails at any time by using the unsubscribe option included in the message.
3. How Information May Be Disclosed
We may provide personal information to third parties that help us operate our online store and serve customers.
These parties may include:
-
Shopify and e-commerce platform providers
-
Payment processors
-
Banks and financial institutions
-
Shipping carriers
-
Fulfillment and warehouse partners
-
Customer service providers
-
Website hosting services
-
Fraud-prevention providers
-
Analytics platforms
-
Email and marketing providers
-
Advertising partners
-
Legal and professional advisers
These providers may receive only the information reasonably necessary to perform their services, subject to their own legal obligations and privacy practices.
We may also disclose information when reasonably necessary to:
-
Follow applicable laws
-
Respond to court orders or lawful government requests
-
Protect our legal rights
-
Investigate suspected fraud or security incidents
-
Protect customers or other individuals
-
Complete a merger, acquisition, restructuring, or sale of business assets
4. Advertising and Analytics Services
Our website may use advertising, measurement, or analytics technologies provided by companies such as:
-
Meta, including Facebook and Instagram
-
Google
-
AppLovin or Axon
-
Shopify and compatible store applications
These providers may use cookies, pixels, or similar technologies to collect information about interactions with our website and advertisements.
Depending on the provider and your privacy settings, this information may be used to:
-
Measure advertising performance
-
Understand website traffic
-
Identify customer interests
-
Create advertising audiences
-
Display advertisements that may be more relevant to you
The handling of information by these providers is also governed by their respective privacy policies:
Meta Privacy Policy:
https://www.facebook.com/privacy/policy
Google Privacy Policy:
https://policies.google.com/privacy
AppLovin Privacy Policy:
https://legal.applovin.com/privacy
You may be able to limit personalized advertising through your browser, device, advertising account, or our website’s cookie-preference controls.
5. Cookies and Related Technologies
Our website uses cookies and similar technologies to support store operation and understand website activity.
Cookies are small data files saved to your browser or device.
We may use the following types of cookies:
Essential Cookies
These are used for necessary website functions, such as:
-
Keeping items in your shopping cart
-
Supporting checkout
-
Maintaining account sessions
-
Remembering privacy choices
-
Preventing fraudulent activity
Performance and Analytics Cookies
These technologies help us evaluate:
-
Website traffic
-
Page performance
-
Product interactions
-
Navigation patterns
-
Technical errors
Functionality Cookies
These may remember certain settings and preferences to make the website more convenient to use.
Advertising Cookies
Advertising technologies may be used to measure campaigns, recognize website interactions, and support interest-based advertising.
Information about cookies commonly used with Shopify services is available at:
https://www.shopify.com/legal/cookies
You may block or remove cookies through your browser settings. However, disabling essential cookies may prevent certain parts of the website, shopping cart, or checkout from working correctly.
6. Data Security
We use reasonable technical, organizational, and administrative safeguards intended to protect personal information.
These measures may include:
-
Encrypted transmission of certain information
-
Access restrictions
-
Secure payment processing
-
Account authentication
-
Fraud-monitoring procedures
-
Confidentiality requirements
-
Security controls used by our service providers
No online platform, electronic communication, or storage system can be guaranteed to be completely secure.
Customers are responsible for protecting their account credentials and should contact us promptly if they believe their account or personal information has been compromised.
7. Data Retention
We may retain personal information for as long as reasonably necessary to:
-
Complete purchases
-
Maintain transaction records
-
Provide customer support
-
Process returns and refunds
-
Prevent fraud
-
Meet accounting or tax requirements
-
Resolve disputes
-
Comply with legal obligations
The applicable retention period may vary depending on the type of information, the purpose for which it was collected, and legal or operational requirements.
When information is no longer required, we may delete, anonymize, or securely restrict access to it.
8. Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to request that we:
-
Confirm whether we process your personal information
-
Provide access to certain personal information
-
Correct inaccurate or incomplete information
-
Delete eligible personal information
-
Provide a portable copy of certain information
-
Restrict or object to certain processing
-
Withdraw consent
-
Stop sending promotional communications
-
Opt out of certain targeted advertising activities
Some rights may be subject to legal exceptions.
For example, we may need to retain certain order, payment, fraud-prevention, tax, or legal records even after receiving a deletion request.
We may ask for reasonable information to verify your identity before processing a privacy request.
9. California Privacy Information
California residents may have privacy rights under applicable California law.
Depending on whether the relevant law applies to our business and processing activities, these rights may include the ability to:
-
Request information about personal data collected
-
Request access to eligible personal information
-
Correct inaccurate personal information
-
Request deletion
-
Opt out of certain sales or sharing of personal information
-
Limit certain uses of sensitive personal information
-
Exercise privacy rights without unlawful discrimination
We do not sell personal information in exchange for direct monetary payment.
However, certain uses of advertising technologies may be treated as “sharing” or a “sale” under some privacy laws, even when no money is exchanged.
Where required, eligible customers may opt out through our website privacy controls or by contacting us using the information provided below.
10. Browser Privacy Signals
Some browsers and extensions send privacy signals, including Global Privacy Control or traditional Do Not Track signals.
Where required by applicable law and supported by our website technology, we may recognize eligible browser-based opt-out signals.
Because there is no single universally adopted standard for all Do Not Track mechanisms, the way our website responds may vary according to applicable legal requirements and available technical functionality.
You may also manage cookies and advertising preferences through your browser or the privacy controls provided on our website.
11. Children’s Privacy
Our online store is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without legally required consent.
If you are a parent or guardian and believe that a child has submitted personal information to us, please contact us. We will review the request and take appropriate action in accordance with applicable law.
12. Marketing Email Practices
We may collect email addresses to:
-
Confirm orders
-
Provide shipping updates
-
Respond to customer inquiries
-
Communicate about returns and refunds
-
Send promotional messages when permitted
Our promotional communications are intended to clearly identify the sender and provide a way to unsubscribe.
Selecting the unsubscribe link will stop future promotional emails associated with that subscription. You may still receive necessary transactional messages concerning existing orders, payments, deliveries, accounts, returns, or customer service requests.
13. Third-Party Websites
Our website may contain links to websites, applications, or services controlled by third parties.
We do not control the content, security, or privacy practices of those independent services.
Visiting a third-party website is subject to that provider’s own privacy policy and terms. We recommend reviewing those documents before submitting personal information.
14. International Data Processing
Shopify, payment providers, fulfillment partners, analytics services, and other service providers may process personal information in countries outside your state or country of residence.
Privacy laws in those locations may differ from the laws in your jurisdiction.
Where required, appropriate contractual, technical, or legal safeguards may be used to support international transfers of personal information.
15. Security Incidents
If a security incident affects personal information, we will investigate the matter and take reasonable corrective action.
Where notification is required by applicable law, we will notify affected individuals and relevant authorities within the legally required timeframe and through an appropriate communication method.
16. Updates to This Privacy Policy
We may revise this Privacy Policy to reflect changes in:
-
Our website
-
Store technology
-
Service providers
-
Advertising practices
-
Business operations
-
Legal requirements
The latest version will be posted on this page with an updated revision date.
Where required by law, additional notice may be provided before material changes take effect.
17. Contact Us
For questions about this Privacy Policy, requests concerning personal information, or concerns about how information is handled, contact us at:
Williams-Sonoma
6333 W 3rd St, Suite P-10
Los Angeles, CA 90036
United States
Phone: +1 323-801-2459
Email: service@hsajsa5.asia
When submitting a privacy request, please include your name, the email address associated with your order or account, and a clear description of the request.
For your security, do not send full payment-card numbers, card security codes, banking passwords, or customer account passwords by email.