Terms of Service

Effective Date: July 21, 2026

1. Agreement to These Terms

These Terms of Service govern your access to and use of this website, online store, products, content, checkout features, customer accounts, and related services.

In these Terms, “Williams-Sonoma,” “we,” “us,” and “our” refer to the operator of this online store. “Customer,” “user,” “you,” and “your” refer to any person who visits the website, creates an account, submits information, or purchases a product.

By accessing the website or placing an order, you confirm that you have read and agree to these Terms, along with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other policies displayed on the website.

Do not use the website or submit an order if you do not accept these Terms.

2. Online Store Platform

Our online store may be hosted through Shopify, which supplies the technical platform used to display products, operate checkout, manage customer accounts, and support other e-commerce functions.

Products purchased through this store are sold by Williams-Sonoma. Shopify is the platform provider and is not the seller of products offered through our store.

Your use of Shopify-operated features may also be subject to Shopify’s own applicable terms and privacy practices.

3. Customer Eligibility

To place an order, you must:

  • Be legally capable of entering into a binding agreement

  • Be at least the age of majority in your place of residence

  • Provide accurate customer and payment information

  • Use the website only for lawful purposes

A parent or legal guardian may permit a minor to browse the website using a device owned or controlled by the parent or guardian, where allowed by law.

Products may not be ordered for unlawful use or in violation of applicable import, export, consumer protection, or trade regulations.

4. Customer Accounts

Some website features may allow or require you to create an account.

You agree to provide information that is accurate, complete, and current. You are responsible for updating your information when it changes.

You are also responsible for:

  • Maintaining the confidentiality of your password

  • Restricting access to your account

  • Reviewing activity completed through your account

  • Informing us promptly of suspected unauthorized access

You may not sell, transfer, sublicense, or assign your customer account to another person.

We may suspend or close an account if we reasonably believe it has been used fraudulently, unlawfully, or in violation of these Terms.

5. Product Descriptions and Images

We make reasonable efforts to present product descriptions, specifications, measurements, photographs, and features accurately.

Actual product appearance may differ slightly because of:

  • Screen brightness and display settings

  • Device type

  • Lighting conditions

  • Manufacturing updates

  • Packaging changes

  • Minor production variations

Images are provided for general reference. Accessories, decorations, or background objects shown in a product image may not be included unless specifically stated in the product description.

We may revise product information or correct errors without prior notice.

6. Product Availability

Products may be available in limited quantities and may be discontinued at any time.

Placing an item in your shopping cart does not reserve the product. Availability is not confirmed until the order has been reviewed and accepted.

We may limit the number of products purchased by:

  • A single customer

  • A single account

  • A single payment method

  • A single billing or shipping address

  • Customers within a particular region

If a purchased product becomes unavailable, we may cancel the affected item and return the applicable payment amount.

7. Order Submission and Acceptance

Submitting an order is an offer to purchase the products shown in your checkout summary.

An automatically generated confirmation email only acknowledges that we received your order request. It does not necessarily mean that the order has been finally accepted.

An order may be accepted after:

  • Payment authorization is completed

  • Product availability is confirmed

  • Customer information is reviewed

  • Fraud and security checks are completed

  • The order is approved for fulfillment

We may accept, reject, limit, or cancel an order where reasonably necessary.

If we cancel an order after receiving payment, the applicable amount will normally be returned to the original payment method.

8. Order Review

Customers are responsible for reviewing the following information before submitting an order:

  • Product selection

  • Product variation

  • Quantity

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

Once an order enters fulfillment, we may be unable to change its contents, delivery address, or payment method.

Requests for changes or cancellations should be submitted according to the timeframe stated in our Shipping Policy.

9. Personal-Use Purchases

Unless expressly approved by us in writing, products sold through this website are intended for personal or household use.

You may not purchase products for:

  • Unauthorized commercial resale

  • Fraudulent distribution

  • Misleading promotional activity

  • Export in violation of applicable law

  • Circumvention of quantity restrictions

  • Use in unlawful activities

We may cancel orders that appear to have been placed by an unauthorized reseller, distributor, dealer, or export service.

10. Prices and Currency

Unless another currency is clearly displayed at checkout, prices and transactions are processed in United States Dollars (USD).

Prices may be updated without advance notice. The price applicable to an accepted order will generally be the price displayed when the order was submitted, except where there is an obvious pricing or technical error.

Unless expressly stated, displayed product prices may not include:

  • Shipping fees

  • Sales or use taxes

  • Customs duties

  • Import taxes

  • Brokerage fees

  • Currency-conversion costs

  • Foreign transaction fees

Charges collected directly by our store will be displayed during checkout.

11. Pricing Errors

Occasionally, a product may be listed with an incorrect price because of a typographical, technical, system, or supplier error.

When a material pricing error is discovered, we may:

  • Correct the displayed price

  • Contact the customer for approval

  • Cancel the affected product

  • Cancel and refund the order

We are not required to fulfill an order at an obviously incorrect price where doing so is not required by applicable law.

12. Discounts and Promotions

Promotional codes, bundles, complimentary products, sale prices, and limited-time offers may be subject to additional conditions.

A promotion may:

  • Apply only to selected products

  • Require a minimum purchase

  • Be limited to one use per customer

  • Exclude taxes or shipping

  • Be unavailable in certain regions

  • Expire on a specified date

  • Be prohibited from combination with other offers

We may cancel or correct a promotion affected by fraud, misuse, unauthorized distribution, technical failure, or an obvious error.

Where promotional terms conflict with these Terms, the specific terms of the promotion will apply to that offer.

13. Payment Authorization

You agree to provide valid and accurate billing and payment information.

By submitting a payment method, you represent that:

  • You are authorized to use the payment method

  • The billing details are correct

  • Sufficient credit or funds are available

  • Charges may be submitted for authorization

  • You will pay all approved order charges

Payments may be processed by PayPal, card processors, banks, or other authorized payment providers displayed during checkout.

We generally do not directly store complete payment-card numbers or card security codes.

14. Declined or Pending Payments

A bank or payment provider may decline a transaction for reasons including:

  • Incorrect billing details

  • Insufficient funds

  • An expired card

  • Online payment restrictions

  • International transaction restrictions

  • Fraud-prevention controls

  • Incomplete security verification

We may not have access to the specific reason a payment was declined.

A temporary authorization may appear on your account even if an order is unsuccessful. The timing for releasing an authorization hold is determined by your bank or payment provider.

15. Taxes, Customs, and Additional Charges

Customers are responsible for taxes and government charges applicable to their purchases, except where those amounts are collected directly during checkout.

International orders may be subject to:

  • Customs duties

  • Import taxes

  • Value-added tax

  • Brokerage fees

  • Local handling charges

  • Other government assessments

These amounts may be collected by customs authorities, postal services, or delivery providers.

We do not control or determine independently assessed customs charges.

16. Shipping and Delivery

Order preparation, shipping charges, tracking procedures, and estimated delivery periods are described in our Shipping Policy.

Delivery estimates are provided for general guidance and are not guaranteed arrival dates unless a written guarantee is expressly provided.

Delivery may be delayed by circumstances outside our reasonable control, including:

  • Carrier interruptions

  • Customs processing

  • Severe weather

  • Public holidays

  • Transportation restrictions

  • Labor disruptions

  • Local emergencies

  • Incorrect address information

  • High seasonal shipping volume

Customers are responsible for providing a complete and deliverable address.

17. Delivery Responsibility

Customers should monitor tracking information and make reasonable arrangements to receive their packages.

Subject to applicable consumer law, we may not be responsible for failed delivery caused by:

  • An incomplete address

  • An incorrect address

  • Repeated unsuccessful delivery attempts

  • Failure to collect a package

  • Refusal to pay customs charges

  • Refusal of delivery

  • Unauthorized address changes requested from the carrier

Contact our customer service team promptly when a delivery problem occurs.

18. Returns, Exchanges, and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Customers must obtain authorization before returning a product. Products mailed without approval may not be accepted or processed.

Receiving a returned package does not automatically guarantee a refund. Returned products may be inspected to determine whether they meet the stated eligibility requirements.

Any approved refund will normally be returned to the original payment method, subject to payment-provider processing times.

19. Website Ownership

The website and its contents may include:

  • Text

  • Product descriptions

  • Photographs

  • Videos

  • Graphics

  • Logos

  • Brand elements

  • Page layouts

  • Reviews

  • Audio

  • Software

  • Designs

  • Downloadable content

These materials may be owned by or licensed to Williams-Sonoma, Shopify, or other respective rights holders.

They may be protected by copyright, trademark, patent, trade-dress, and other intellectual property laws.

20. Permitted Website Use

You are granted a limited, personal, revocable, and non-transferable right to use the website for lawful, non-commercial shopping purposes.

Without prior written permission, you may not:

  • Copy substantial website content

  • Reproduce product photographs

  • Republish product descriptions

  • Modify or create derivative works

  • Sell or license website materials

  • Use our content in advertisements

  • Remove copyright or trademark notices

  • Download or archive substantial portions of the website

  • Use our branding in a misleading manner

No ownership interest or intellectual property license is transferred to you except for the limited right to access the website under these Terms.

21. Customer Reviews and Other Submissions

Customers may be permitted to submit reviews, photographs, suggestions, comments, questions, or other material.

By submitting content, you confirm that:

  • You own it or have permission to submit it

  • It is not knowingly false or misleading

  • It does not infringe another person’s rights

  • It does not contain unlawful or harmful material

  • Any compensation or incentive connected to the submission has been disclosed

You grant us a non-exclusive, worldwide, royalty-free, transferable, and sublicensable right to use, reproduce, edit, translate, publish, distribute, display, and promote submitted content in connection with our business.

We are not required to publish, maintain, compensate, or respond to any submission.

22. Unacceptable Submissions

You may not submit content that:

  • Infringes copyright or trademark rights

  • Violates privacy or publicity rights

  • Contains malicious software

  • Includes unlawful threats

  • Is defamatory or abusive

  • Contains intentionally false information

  • Impersonates another person

  • Promotes illegal activity

  • Contains unauthorized advertising or spam

We may review, reject, edit, or remove content that violates these Terms.

23. Third-Party Tools

The website may provide access to services or tools operated by third parties, including payment services, tracking platforms, analytics tools, social media functions, or store applications.

We may not control or continuously monitor these tools.

Third-party services may be provided under their own terms, privacy notices, warranties, and operating conditions. You are responsible for reviewing those terms before using an external service.

To the extent permitted by law, we are not responsible for harm caused solely by the independent conduct, availability, security, or content of a third-party service.

24. External Links

The website may contain links to independent websites.

A link does not necessarily indicate that we own, control, sponsor, or endorse the external website.

We are not responsible for:

  • External website content

  • Third-party privacy practices

  • Products purchased outside our store

  • Transactions completed with another company

  • Third-party refund policies

  • Security practices of external services

Review the external provider’s terms and privacy policy before submitting information or completing a transaction.

25. Relationship With Shopify

Shopify provides technology used to operate our online store.

Purchases from this website are transactions between the customer and Williams-Sonoma. Shopify is not responsible for manufacturing, describing, inspecting, packaging, selling, delivering, refunding, or warranting products offered by us.

To the extent permitted by applicable law, Shopify and its affiliates are not responsible for claims arising solely from products sold or fulfilled by Williams-Sonoma.

Nothing in this section limits rights that cannot legally be waived.

26. Privacy

Personal information collected through the website is handled according to our Privacy Policy.

Information may also be processed by Shopify and other providers that support:

  • Website hosting

  • Checkout

  • Fraud prevention

  • Payment processing

  • Fulfillment

  • Shipping

  • Analytics

  • Customer service

  • Advertising

Review our Privacy Policy for more information about how personal information may be collected, used, disclosed, and protected.

27. Accuracy of Website Information

The website may occasionally contain:

  • Typographical errors

  • Outdated availability information

  • Incorrect product details

  • Pricing errors

  • Promotion errors

  • Incorrect shipping estimates

  • Other omissions

We may correct or update information without advance notice.

When an error materially affects an order, we may contact the customer, request approval of a correction, or cancel and refund the affected purchase.

28. Prohibited Activities

You may not use the website to:

  • Violate any law or regulation

  • Commit or facilitate fraud

  • Infringe intellectual property rights

  • Harass or threaten another person

  • Submit deliberately false information

  • Impersonate another individual or business

  • Distribute viruses or malicious code

  • Attempt unauthorized access

  • Circumvent website security

  • Collect another user’s personal information

  • Send spam or phishing messages

  • Scrape website content without authorization

  • Interfere with website performance

  • Abuse payment disputes or chargebacks

  • Resell website access or content

  • Disrupt another customer’s use of the store

We may restrict access or cancel an account where we reasonably believe these rules have been violated.

29. Suspension or Termination

We may suspend, limit, or terminate website access when reasonably necessary to:

  • Protect website security

  • Prevent fraud or abuse

  • Comply with legal requirements

  • Investigate suspected misconduct

  • Enforce these Terms

  • Protect customers or service providers

Termination does not remove payment obligations or liabilities that arose before the termination date.

Sections intended by their nature to survive termination will remain effective.

30. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the website and its online functions are provided on an “as is” and “as available” basis.

Except for express written warranties and mandatory rights that cannot legally be excluded, we do not guarantee that:

  • Website access will always be uninterrupted

  • Every feature will be error-free

  • All information will remain continuously current

  • Technical defects will always be corrected immediately

  • The website will be free of every harmful component

  • Every product will satisfy an individual customer’s preferences

Some jurisdictions do not permit certain warranty exclusions. In those jurisdictions, this section applies only to the extent allowed by law.

31. Limitation of Liability

To the maximum extent permitted by applicable law, Williams-Sonoma and its owners, employees, affiliates, representatives, licensors, contractors, and service providers will not be liable for indirect, incidental, punitive, exemplary, special, or consequential loss arising from use of the website or products purchased through it.

This may include loss of:

  • Profit

  • Revenue

  • Data

  • Business opportunity

  • Savings

  • Goodwill

Where liability cannot legally be excluded, it will be limited to the minimum extent permitted by applicable law.

Nothing in these Terms excludes liability or consumer rights that cannot lawfully be excluded.

32. Indemnification

To the extent permitted by law, you agree to indemnify and hold Williams-Sonoma, Shopify, and their respective affiliates, representatives, employees, contractors, licensors, and service providers harmless from third-party claims arising from:

  • Your material violation of these Terms

  • Your unlawful use of the website

  • Your infringement of another person’s rights

  • Content submitted through your account

  • Fraudulent activity committed by you

This provision does not apply to claims caused solely by our own unlawful conduct.

33. Governing Law

Except where mandatory consumer law provides otherwise, these Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles.

Any legal proceeding relating to these Terms may be brought before a court with lawful jurisdiction in Los Angeles County, California, unless applicable consumer law permits or requires another venue.

Customers may have mandatory rights under the laws of their place of residence that are not limited by this section.

34. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be limited or removed only to the extent necessary.

The remaining provisions will continue to be valid and enforceable.

35. No Waiver

A delay or failure to enforce a right under these Terms does not permanently waive that right.

A waiver will apply only when clearly confirmed in writing by an authorized representative.

36. Complete Agreement

These Terms and the policies referenced on our website form the complete agreement governing use of the store.

They replace previous communications or understandings concerning the same subject matter.

Section headings are included for convenience and do not change the meaning of the provisions.

37. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written approval.

We may transfer our rights or obligations as part of a merger, restructuring, sale of assets, financing arrangement, service-provider change, or other lawful business transaction.

38. Changes to These Terms

We may update these Terms to reflect changes in:

  • Store operations

  • Products or services

  • Website technology

  • Payment or fulfillment providers

  • Legal requirements

  • Business practices

The current version will be displayed on this page with its effective date.

Where required by law, additional notice will be provided before a material change becomes effective.

Continued use of the website after an updated version takes effect constitutes acknowledgment of the revised Terms, except where applicable law requires another form of consent.

39. Contact Us

Questions about these Terms of Service may be directed to:

Williams-Sonoma
6333 W 3rd St, Suite P-10
Los Angeles, CA 90036
United States

Phone: +1 323-801-2459
Email: service@hsajsa5.asia

When contacting us about an order, please include your name, order number, and the email address used during checkout.

Do not send full credit-card numbers, card security codes, passwords, or other sensitive financial credentials by email.