Thank you for shopping with Williams-Sonoma. This policy outlines what you can expect after submitting an order, including fulfillment timelines, delivery estimates, tracking information, international charges, and assistance with missing or damaged shipments.
How We Fulfill Orders
To provide a broader selection of practical kitchen and household products, orders may be dispatched from different fulfillment facilities or approved supply partners.
Depending on product availability and the destination address, items within the same purchase may occasionally arrive in separate packages. When this happens, each shipment may receive its own tracking number.
This fulfillment model helps us maintain product availability, manage inventory efficiently, and offer competitive pricing to customers in different locations.
1. Order Preparation
Orders normally require 2 to 4 business days to be reviewed, prepared, inspected, and packed before leaving the fulfillment facility.
During holidays, major promotional events, or other periods of unusually high demand, preparation may take up to 5 business days.
Business days do not include Saturdays, Sundays, or public holidays.
After an order has been dispatched, the customer will receive a shipment confirmation email containing the available tracking details.
2. Shipping Charges
A standard shipping charge of $5.99 per order applies at checkout.
The shipping fee remains the same regardless of the delivery region unless a different amount is clearly displayed before the customer completes payment.
Any duties, taxes, or import-related charges imposed by the destination country are separate from the shipping fee collected at checkout.
3. Approximate Delivery Timeframes
Delivery speed depends on the destination, local carrier operations, customs procedures, weather conditions, and other circumstances outside our direct control.
Estimated transit times after dispatch are:
United States: 10 to 15 business days
Canada, United Kingdom, and Australia: 11 to 16 business days
Other international destinations: 15 to 20 business days
These timeframes are provided as general estimates rather than guaranteed arrival dates.
The total time between placing an order and receiving it includes both the order preparation period and the carrier transit period.
4. Tracking Your Shipment
Tracking information will be sent to the email address entered during checkout once the package has been handed over for delivery.
Please allow 1 to 3 business days for the tracking system to display its first update. A tracking page may initially show limited information while the package is being transferred between the fulfillment facility and the carrier network.
A temporary lack of movement does not necessarily mean the shipment has stopped traveling. Scans may be delayed, especially during international transit or customs processing.
Customers are responsible for entering a complete and accurate email address so shipping notifications can be received successfully.
5. International Customs and Import Charges
International shipments may be delivered under Delivered Duty Unpaid, also known as DDU, terms.
Under these terms, the recipient may be required to pay:
Customs duties
Import taxes
Value-added tax
Brokerage charges
Other fees requested by local authorities or delivery providers
These charges are determined by the destination country and are not included in the product price or standard shipping fee unless expressly stated at checkout.
Williams-Sonoma does not control customs assessments and cannot predict the exact amount a customer may be asked to pay. Customs inspections may also extend the delivery timeline.
6. Address Changes and Cancellation Requests
We begin preparing orders soon after they are submitted.
Requests to cancel an order or correct a delivery address must be emailed to service@hsajsa5.asia within 12 hours of purchase.
Please include the customer’s name, order number, and the exact change being requested.
We will make a reasonable effort to accommodate the request. However, once an order has been packed, transferred to fulfillment, or shipped, it may no longer be edited or canceled.
Customers should carefully review the shipping address before completing checkout. We are not responsible for delays, failed delivery attempts, or additional shipping costs caused by incorrect or incomplete information provided by the customer.
7. Multiple-Package Deliveries
Some orders may contain products stocked at different facilities. As a result, an order may be divided into two or more shipments.
Packages may arrive on different days, even when the products were purchased together. Receiving only part of an order does not automatically mean the remaining items are missing.
Where available, separate tracking details will be provided for each package.
8. Packages Damaged During Delivery
Please inspect the package and products shortly after delivery.
When an item arrives damaged, contact us at service@hsajsa5.asia within 72 hours of the recorded delivery time.
The message should include:
The order number
A description of the damage
Clear photographs of the item
Photographs of the shipping package and label
After reviewing the information, our support team may arrange a replacement or another appropriate solution at no additional product cost.
Do not discard the damaged item or packaging until the claim has been reviewed, as additional documentation may be required.
9. Shipments Confirmed Lost
When tracking shows no meaningful progress for an extended period, please contact our customer service team so the shipment can be reviewed.
A package is not considered lost solely because tracking updates are delayed. We may need to wait until the carrier completes its investigation or formally confirms that the parcel cannot be delivered.
When the shipping carrier confirms that a package was lost in transit, we may send a replacement at no additional shipping charge.
This protection does not apply when tracking confirms delivery to the address supplied at checkout, unless the carrier later determines that a delivery error occurred.
10. Delivery Attempts and Returned Packages
Customers are responsible for monitoring tracking information and making reasonable arrangements to receive their packages.
A shipment may be returned when:
The delivery address is incomplete or incorrect
The recipient is unavailable after repeated delivery attempts
The package is not collected from a pickup point
The recipient refuses delivery
Required customs charges are not paid
Additional shipping or handling charges may apply if the customer requests that a returned package be sent again.
11. Delays Outside Our Control
Delivery may be affected by circumstances such as severe weather, carrier disruptions, customs inspections, public holidays, transportation restrictions, labor interruptions, local emergencies, or unusually high order volumes.
While we will assist with available tracking information, Williams-Sonoma cannot guarantee delivery by a specific date or accept responsibility for delays caused by events outside our reasonable control.
Shipping Assistance
For questions about shipping, tracking, or delivery, contact us using the information below:
Williams-Sonoma
6333 W 3rd St, Suite P-10
Los Angeles, CA 90036
United States
Phone: +1 323-801-2459
Email: service@hsajsa5.asia
When contacting us about an existing purchase, please include your order number and the email address used at checkout so our team can locate the shipment more efficiently.