We want every customer to feel comfortable when ordering from Williams-Sonoma. This policy explains when a product may be returned, how to submit a request, and what to expect during the refund review process.
1. Return Request Period
A return request may be submitted within 30 calendar days from the date the order is delivered.
To qualify for review, the product must generally be:
Unused and unworn
In the condition in which it was delivered
Returned with all original accessories, labels, manuals, and components
Placed inside its original product packaging
Supported by an order confirmation, receipt, or other valid proof of purchase
Products showing signs of use, washing, installation, alteration, accidental damage, or improper handling may not qualify for return.
2. Requesting Return Authorization
Before mailing any product back, contact our customer service team at:
Please provide:
Your full name
Your order number
The product you wish to return
The reason for the request
Photographs when the item is damaged, defective, or different from what was ordered
After reviewing the request, our team will let you know whether the return is approved. Approved customers will receive the applicable return instructions and, where provided, a return shipping label.
Packages mailed without prior authorization may be refused, delayed, or returned to the sender.
Do not ship a product to the business address listed on our website unless our customer service team specifically instructs you to do so.
3. Incorrect, Defective, or Damaged Products
Please examine your order soon after it arrives.
Contact us promptly when:
A product arrives damaged
An item does not function as expected upon arrival
The wrong product, size, model, or quantity was delivered
A component is missing from the package
Include clear photographs of the product, outer packaging, shipping label, and affected area whenever possible.
After evaluating the information, we may offer an appropriate resolution, such as a replacement, refund, replacement component, or other available remedy.
Claims relating to transit damage should be submitted as soon as possible after delivery so the issue can be properly documented.
4. Products That Cannot Be Returned
For health, safety, customization, or regulatory reasons, certain products are final sale or otherwise excluded from standard returns.
Non-returnable products may include:
Food, plants, flowers, and other perishable goods
Products made, engraved, modified, or personalized for the customer
Opened personal-care, hygiene, cosmetic, or beauty products
Hazardous materials, chemicals, combustible liquids, and compressed gases
Products damaged through misuse, neglect, incorrect installation, or unauthorized modification
Gift cards and other stored-value products
Items clearly identified as final sale
Discounted or clearance products where the listing states that returns are not accepted
Original shipping charges collected at checkout are generally non-refundable unless the return results from an error on our part or otherwise required by applicable law.
Contact us before opening or returning a product when you are uncertain whether it qualifies.
5. Exchanges
We do not guarantee direct product-for-product exchanges.
The most efficient way to obtain a different item, model, size, or variation is usually to:
Request authorization to return the original product
Complete the approved return
Submit a separate order for the preferred replacement
A new order is subject to current pricing, availability, promotions, and shipping terms.
We cannot reserve replacement inventory while a return is being transported or inspected.
6. European Union Cancellation Rights
Customers whose orders are delivered within the European Union may have the right to withdraw from an eligible purchase within 14 days, without providing a reason, under applicable consumer protection rules.
To use this right, the customer must notify us within the required period.
Returned products should be:
Unused and unworn
Complete and undamaged
Returned with original tags and accessories
Placed in their original packaging where reasonably possible
Accompanied by proof of purchase
Certain legal exceptions may apply, including personalized goods, perishable products, sealed hygiene products after the seal has been broken, and other categories excluded under applicable law.
Nothing in this policy is intended to limit mandatory consumer rights that cannot legally be waived.
7. Return Shipping
Return shipping arrangements depend on the reason for the return and the instructions issued by our support team.
When the return is caused by an incorrect, damaged, or verified defective product, we may provide a prepaid return label or another approved resolution.
For discretionary returns, customers may be responsible for return transportation costs unless otherwise stated in the approval message or required by law.
Customers should use a trackable shipping service and retain the mailing receipt until the return has been completed.
Williams-Sonoma is not responsible for unauthorized returns or packages sent to an incorrect location.
8. Inspection and Approval
Receiving a returned package does not automatically guarantee a refund.
After delivery, the product will be checked to confirm that:
The correct item was returned
The return was submitted within the permitted period
The product meets the applicable condition requirements
All included parts, accessories, packaging, and documentation are present
The returned item matches the authorized return request
We will notify you after the inspection is completed and confirm whether the refund has been approved, partially approved, or declined.
Deductions may be made where legally permitted if an item is returned incomplete, damaged, used, or in a condition that reduces its value.
9. Refund Processing
Approved refunds are normally issued to the original payment method used for the purchase.
Please allow up to 10 business days after approval for the refund to be submitted through the payment system.
Financial institutions, credit card issuers, and payment providers may require additional time before the credit appears on the customer’s account.
Refund timing may therefore vary depending on the original payment method and the customer’s bank.
If more than 15 business days have passed since receiving refund approval, contact us at:
Please include your order number and refund confirmation details. Do not send complete card numbers, security codes, banking passwords, or PayPal login information.
10. Refused and Undeliverable Orders
Refusing a package or failing to collect it does not automatically qualify the order for a full refund.
When a shipment is returned because of an incorrect address, unsuccessful delivery attempts, unpaid customs charges, refusal by the recipient, or failure to collect the package, any refund may be reduced by shipping, return transportation, customs, or handling costs where permitted.
Please contact customer service before refusing delivery whenever possible.
11. Return Destination
All returns require advance approval and must be sent only to the destination provided in the return instructions.
The location listed below is our company contact address and should not be treated as an authorized return center unless our support team confirms it in writing:
Williams-Sonoma
6333 W 3rd St, Suite P-10
Los Angeles, CA 90036
United States
Mailing products to this address without authorization may prevent the return from being identified or processed.
Return and Refund Support
For questions about eligibility, damaged products, return authorization, or refund progress, contact us using the following details:
Email: service@hsajsa5.asia
Phone: +1 323-801-2459
Please include your order number in all return-related messages so our team can locate your purchase more efficiently.